At White-H, customer satisfaction is our top priority. We ensure high-quality products and safe packaging for every order. However, if you face any issue, we are here to help.
✅ Eligibility for Refund
You can request a refund if:
You received a damaged product
You received a wrong product
Your order is missing items
The product is expired or leaked during delivery
⏳ Refund Request Time
Refund requests must be made within 3 days of receiving the order.
📦 Return Conditions
To qualify for a refund:
Product must be unused and unopened
Original packaging must be available
Customer must provide order number and clear pictures/video proof
💰 Refund Process
After verification, we will process your refund within 5 to 7 working days.
Refund will be sent through:
Bank Transfer / EasyPaisa / JazzCash
(depending on your payment method)
🚫 Non-Refundable Items
Refund will not be given if:
Product is used or opened
Damage is caused by customer handling
Request is made after 3 days
Minor packaging scratches (not affecting product)
🚚 Shipping Charges
Shipping charges are non-refundable
If the mistake is from our side (wrong/damaged product), we will cover return shipping.
📞 Contact for Refund
To request a refund, contact us on:
📱 WhatsApp: 03213311329
📩 Email: nomynadeem-09@gmail.com